Seller: the website owner – the person to whom the order for the purchase has been given.
Buyer: the person or organization placing the order.
Goods or services: the product(s) for which the buyer has placed an order for with the seller.
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Items are entitled to be refunded or retuned if the buyer notifies the seller within 15 days of the date of purchase. The buyer must contact the seller by email: returns@TryNaturalLiving.com. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
We are able to exchange or provide a store credit if your merchandise is returned and received within15 days from the date of purchase.
Please contact us at returns@TryNaturalLiving.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.
TryNaturalLiving.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer’s expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer’s responsibility to send the package back to TryNaturalLiving.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Any complaints about items or the seller should be submitted to our support team. Please email: support@TryNaturalLiving.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of Travis County, Texas.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing